A CRM is one of the most critical systems for customer-centric organizations. That’s why you must have the right team in place to help support the system for its smooth functioning and update it with the changing business needs. Our CRM support packages provide you with the required CRM administration, CRM maintenance, and CRM development resources for any modifications you need to the system or any issues that may arise. We would work as an extended IT team for your company taking care of all your CRM-related needs
Our CRM Support Include
CRM Administration
For a successful CRM implementation, it’s rather imperative to have a CRM Administrator who can take care of your regular system needs. A CRM administrator helps with a variety of tasks, including adding users with proper access, customizing the application to make it more in line with your processes, setting up dashboards and reporting, monitoring availability and performance, activating new features, connecting with third-party tools, and much more. Our CRM Administration services ensure that professional help is always available whenever you need it.
CRM Development
Our team of experienced CRM developers has worked with clients across various industries to help customize their CRMs. As a result, we make them more appealing for the users by building features that make their work easier. From workflow automation, third-party integrations to building a complete custom app that talks to the CRM, our development team can ensure that you get the most out of your CRM system. We are platform agnostic and can work with the most available CRM systems.
Managed CRM
Our managed CRM services cater to organizations that need end-to-end management of their CRM systems for on-site CRM installations. The services include fully-managed hosting, monitoring, backup administration, data security, and compliance management of all the CRM resources and ensuring optimum performance at all times.
CRM Disaster Recovery
Have your organization prepared for any type of disaster, whether human-originated or natural by having a comprehensive disaster recovery plan. From hurricanes to cyber-attacks to disgruntled personnel causing damage; a disaster can come in any shape or form. Our team can help you plan from any untoward instance and make sure there is a plan for business continuity under all circumstances.
CRM Training
The success of any CRM implementation largely depends on the ability of the users to efficiently work with the system. We offer workflow-oriented comprehensive training solutions for your team. This allows them to efficiently navigate through the system and follow the business process adroitly. The right training ensures that you get the most out of your CRM.
